Shipping & returns

When will my order be shipped? 
You can pay in advance by Paypal or bank transfer. After placing an order you will receive a confirmation e-mail with the total cost, including shipping, stated.
Once Flits & Flash has received your payment, we will process your order taking. If the items you ordered are in stock we will ship it as soon as possible, otherwise we will within 2 working contact you. 
  
Delivery  
Our standard delivery time is 3-4 working days.
  
Shipping Information  
DE=Germany,AT=Austria,BE=Belgium,CH=Switzerland,CZ=Czech Republic,DK=Denmark,EE=Estonia,ES=Spain,FI=Finland,FR=France,GB=Great Britain, HU=Hungary, IE=Ireland, IT=Italy, LU=Luxembourg, LV=Latvia, NL=Netherlands, NO=Norway, PL=Poland, PT=Portugal, RO=Romania, SE=Sweden,Sl=Slovenia, SK=Slovakia, MT=Malta, LT=Lithuania, HR=Croatia, CY=Cyprus, GR=Greece

Shipping costs for Paul C. Buff Products envelope registered

Zone 1 = (NL) € 6,95
Zone 2 = (BE, LU) € 8,95
Zone 3 = (DE) € 10,95
Zone 4 = (FR) € 13,95
Zone 5 = (DK, IT MC) € 14,95
Zone 6 = (GB, AT, ES, FI, IE, PT, SE) € 13,95
Zone 7 = (AD, CH, GG, JE, LL, NO, SM) €16,95
Zone 51 & 61 = (CZ, PL, BG, EE, GR, HR, HU, LT, LV, RO, SI, SK) €17,95

UPS Shipping costs for Paul C. Buff Products small packages

Zone 1 = (NL) € 7,95  post.nl
Zone 2 = (BE, LU) € 9,95  post.nl
Zone 3 = (DE) € 13,95  post.nl
Zone 4 = (FR) € 16,95 - UPS
Zone 5 = (DK, IT MC) € 19,95 - UPS
Zone 6 = (GB, AT, ES, FI, IE, PT, SE) € 16,95 UPS
Zone 7 = (AD, CH, GG, JE, LL, NO, SM) € 19,95 - UPS
Zone 51 & 61 = (CZ, PL, BG, EE, GR, HR, HU, LT, LV, RO, SI, SK) €21,00 - UPS
 
UPS Shipping costs for Paul C. Buff Products large packages
Zone 1 = (NL) € 8,95  post.nl
Zone 2 = (BE, LU) € 14,95  post.nl
Zone 3 = (DE) € 15,95  post.nl
Zone 4 = (FR) € 22,95 - UPS
Zone 5 = (DK, IT MC) € 22,00 - UPS
Zone 6 = (GB, AT, ES, FI, IE, PT, SE) € 21,95 - UPS
Zone 7 = (AD, CH, GG, JE, LL, NO, SM) € 25,00 - UPS
Zone 51 & 61 = (CZ, PL, BG, EE, GR, HR, HU, LT, LV, RO, SI, SK) € 22,50 - UPS

UPS Shipping costs for Paul C. Buff Products large packages longer than 120 cm  (such as umbrella PLM 86")

Zone 1 = (NL) € 22,00  post.nl
Zone 2 = (BE, LU) € 25,00  post.nl
Zone 3 = (DE) € 25,00 post.nl
Zone 4 = (FR) € 27,95 - UPS
Zone 5 = (DK, IT MC) € 29,95 - UPS
Zone 6 = (GB, AT, ES, FI, IE, PT, SE) € 27,00 - UPS
Zone 7 = (AD, CH, GG, JE, LL, NO, SM) € 29,95 - UPS
Zone 51 & 61 = (CZ, PL, BG, EE, GR, HR, HU, LT, LV, RO, SI, SK) € 29,00 - UPS
 

If the item is not in stock 

If the item is not in stock, we will order the importer.
You will always be informed by mail. If you want to cancel this order is possible and will contact you by email to respond.

Warranty and repairs 
Paul C. Buff has its own service center and have a full 18 months warranty.
If your product has a manufacturing defect within 18 months, will Paul C. Buff perform the repair
free of charge or replace the product. After 18 months, a repair will be carried at cost (after consultation with the customer).

Return Policy 

-Before your return shipping, you must first contact Flashes & Flash through an e-mail or telephone contact.

Return goods must be received within 30 days from the day the goods are delivered.

Products are good and properly packaged to be returned along with the originele invoice.

 -Returned items must be sent back undamaged and the packaging must be complete and undamaged.

 -Equipped with all enclosed components (eg manuals, cables).

 -Consumables can not be returned, such as paper, batteries, lamps and flash tubes.

 -If your return is affected by damage will Flashes & Flash deduct such damages.

 -We encourage you to send your return insured since you are responsible.

 -You have your shipment with clear sender.

 -If the item to the above conditions will a refund within 10 days.

 -A return can be sent to the following address:

Flits & Flash
Ellekomstraat 64
2573XG  Den Haag
Nederland
0031 (0)85 060 1820


Cancelling an order 
You have placed an order but the payment has not yet met us and want to cancel.
This is not a problem, you can read phone or e-mail contact us. You will need your order number so we can cancel your order.